# General Questions **Who Can Order from Next Day Insulation?** **Everyone is welcome!** While we primarily cater to trade professionals and construction companies, we also supply insulation materials to the general public. Whether you're a large contractor or a private homeowner, you can order from us with ease. **How Can I Pay for My Order?** We accept a wide range of secure payment methods, including: - Major debit and credit cards (including American Express) - Apple Pay & Google Pay - Bank transfer A secure payment link will be sent to complete your transaction safely online. **What Is the Minimum Order Value?** - **Minimum order value**: £350.00 + VAT - **Orders between £350.00–£599.00 + VAT**: £50 delivery charge - **Orders over £600.00 + VAT**: **Free UK delivery** If your order is below £350.00 + VAT, please call us at **0330 133 4833** or email **sales@nextdayinsulationltd.co.uk** for assistance. **Can I Get a Quotation?** Absolutely. For a formal quote, email us at **sales@nextdayinsulationltd.co.uk** with: - Product details - Required quantities - Delivery postcode We'll respond promptly with a tailored quotation. **Can I Place an Order Over the Phone?** Yes. You can place your order by calling us directly. While we don’t accept payments over the phone, we’ll send you a secure online payment link or invoice to complete the purchase. **Can I Modify My Order or Delivery Address?** If your order hasn’t been dispatched, we may be able to make changes. Contact us as soon as possible at: - **Phone**: 0330 133 4833 - **Email**: sales@nextdayinsulationltd.co.uk **How Long Does Delivery Take?** We aim to deliver within **2–3 working days** from order placement. **Note**: Larger deliveries may be **kerbside only**. Please contact our team for specific delivery details. **Do You Offer Next Day Delivery?** Yes! Many of our products are available with **next day delivery**. To qualify, please contact us **before 10:00 AM** to check stock availability and delivery options. **Do You Offer Free Delivery?** Yes – we offer **free delivery across the UK** for all orders over **£600 + VAT**. **Can I Collect My Order?** Yes, collection is available: - From our depot **by appointment only** - In some cases, from select manufacturer depots across the UK Please contact us to check availability and arrange your collection slot. **Do You Deliver on Weekends?** Standard delivery takes place **Monday to Friday**. If you require a **Saturday delivery**, we may be able to arrange this for an additional charge. Please contact us in advance to confirm availability. **How Do I Get an Invoice?** Your invoice will be emailed automatically after your order is processed. Need a copy? Email us at **sales@nextdayinsulationltd.co.uk**. **Can I Return Opened or Unused Materials?** We only accept returns of items in **resalable condition**. Opened packs or used materials unfortunately cannot be returned. **Are There Any Collection or Restocking Charges?** Yes – a **25% restocking fee** applies to all approved returns. Also, a carriage charge may be applicable for returns. Please contact our customer service team for return authorization and instructions. **Can I Cancel My Order?** Yes, you can cancel your order by notifying us **in writing**. Returned items must be in their **original, unopened, and unused condition**. Please contact us by email before returning any item, as the **return address may vary** depending on the products purchased. **Note:** If your order has already been dispatched, a **25% charge** will apply for the attempted delivery, even if the goods do not arrive at your location. **Is There a Cancellation Fee?** Yes — if you cancel your order more than **2 hours after placing it**, a **£35 cancellation fee** will apply. Orders are processed quickly, whether placed online or over the phone, and this fee is **non-refundable** due to our rapid processing procedures. **How Long Do Refunds Take?** Refunds are processed in batches based on the time and date of the cancellation or amendment. Please allow up to **2–3 working days** for your refund to be approved and processed. Once approved, it may take a further **5 working days** for the funds to appear in your account. **Do I Need to Contact You Before Returning an Item?** Yes — please contact us by email before returning any item. This is important because the **return address may differ** depending on the item or supplier. # Products and Services **Can You Source Insulation Products Not Listed on Your Website?** Yes – we can source custom or specialist insulation products through our extensive network of trusted suppliers, manufacturers, and distributors. If you’re looking for a specific item not currently shown online, please contact our sales team at sales@nextdayinsulationltd.co.uk for a quick and tailored solution. **What Is PIR Insulation?** PIR (Polyisocyanurate) insulation boards are one of the most widely used thermal insulation solutions in construction. They offer: - High thermal efficiency - Lightweight, easy-to-handle design - Versatility for floors, walls, roofs, and cladding systems Top brands include Kingspan, Celotex, Ecotherm, Recticel, Mannok, and Xtratherm – all offering consistent performance. **Does the PIR Insulation Brand Matter?** In most cases, performance is comparable across brands, especially with foil-faced PIR boards. All our PIR products include detailed specifications, Data Sheets on their respective product pages. **Why Is Foil Tape Important for PIR Insulation?** Foil tape is crucial for sealing joints between PIR boards. It: - Improves thermal efficiency - Prevents air leakage and moisture ingress - Ensures a continuous insulation layer For optimal results, always apply foil tape to all board joints during installation. **Can You Split Kingspan PIR Packs?** No – Kingspan boards are only sold in full packs as supplied by the manufacturer. This ensures protection during transport and storage, preserving quality and preventing damage. **How Should Insulation Boards Be Stored?** To maintain performance, always store insulation boards flat, dry, and undercover in a weatherproof location. - Avoid exposing boards to moisture - Let slightly damp boards dry completely before use - Do not walk on boards – this can crush the foam core --- > Source: [Next Day Insulation](https://nextdayinsulations.com/pages/frequently-asked-questions)